Shipping policy

Last updated: September 18, 2026

This Shipping Policy explains how Serelly processes and delivers orders placed through serelly.com.

Shipping Destinations

We ship to the destinations made available during checkout. Delivery availability may vary by product, address, carrier coverage, legal restrictions, and fulfilment facility. If checkout does not accept an address, we cannot currently ship that order to the destination.

Fulfilment Locations

Orders may be fulfilled from facilities in China or the United States. The fulfilment location depends on product availability and the delivery destination. Items in the same order may be shipped separately and may have different tracking numbers.

Order Processing

We normally process an accepted, paid order within 24 hours. Processing time is separate from delivery time. Payment review, address questions, product availability, weekends or holidays, unusually high order volume, and events outside our reasonable control may affect processing.

Estimated Delivery Time

The estimated delivery time after dispatch is 5 to 10 days. This is an estimate rather than a guaranteed delivery date. Carrier operations, customs review, weather, remote destinations, peak periods, and other events outside our reasonable control may cause delays.

Shipping Charges and Free Shipping

All policy thresholds are stated in USD. Orders with an eligible merchandise subtotal of at least $40 USD qualify for standard shipping at no additional charge, unless different promotional terms are clearly displayed before purchase.

For orders below the threshold, available shipping charges are calculated and displayed at checkout before payment. The final checkout total controls if a promotion, delivery destination, or product restriction changes the available service.

Tracking

When tracking is available, we send the tracking information to the contact details provided with the order. Tracking may take time to update after the carrier receives the parcel. A multi-parcel order may produce more than one tracking number.

Delivery Address

You are responsible for providing a complete and accurate delivery address. Contact help@serelly.com promptly if an address needs correction. We cannot guarantee a change after processing or dispatch, and additional charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Customs, Duties, and Import Taxes

International shipments may be subject to customs processing, duties, import taxes, or local fees. Unless checkout expressly states that these amounts are included, the recipient is responsible for amounts imposed by the destination authorities. Customs delays are outside our direct control.

Delayed, Lost, or Damaged Parcels

If tracking is unusually delayed, shows delivery when the parcel was not received, or the parcel arrives damaged, contact help@serelly.com with the order number and relevant details. We may ask you to confirm the address, check safe locations, provide photographs, or cooperate with a carrier investigation.

Contact

For shipping questions, email help@serelly.com.