Privacy policy

Last updated: September 18, 2026

This Privacy Policy explains how 1001738626 ONTARIO LIMITED, operating as Serelly, collects, uses, discloses, and otherwise processes personal information when you visit or use serelly.com, make a purchase, communicate with us, or otherwise interact with our services.

Personal Information We Collect

Depending on how you interact with Serelly, we may collect the following categories of personal information:

• Contact and identity information, such as your name, email address, telephone number, billing address, and delivery address.
• Order and transaction information, such as products viewed or purchased, cart activity, order history, returns, refunds, payment status, and delivery details.
• Payment-related information processed by Shopify and payment providers. Serelly does not normally receive complete payment-card numbers.
• Account information, preferences, and authentication details when customer-account features are used.
• Communications, support requests, reviews, survey responses, and other information you choose to provide.
• Device, browser, network, approximate location, cookie, advertising identifier, and usage information, including pages viewed and interactions with the Store.

Sources of Information

We collect information directly from you, automatically through the Store and similar technologies, and from service providers or partners that help operate the Store, process payments, fulfil orders, deliver parcels, prevent fraud, analyze performance, and advertise our products.

How We Use Personal Information

We may use personal information to:

• Provide the Store, process payments, accept and fulfil orders, arrange delivery, and manage returns and refunds.
• Provide customer service and respond to product, order, complaint, and privacy inquiries.
• Maintain accounts, remember preferences, and improve the Store, products, and customer experience.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
• Send marketing communications where permitted and measure or improve advertising.
• Comply with legal obligations and protect our rights, customers, and services.

How We Disclose Personal Information

We may disclose relevant information to Shopify, payment processors, fulfilment partners, warehouses, carriers, customer-support providers, cloud and security providers, analytics providers, advertising and attribution partners, professional advisers, and public authorities where required by law. We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

These recipients process information for their own purposes or on our behalf, depending on their role and the services involved. Their processing may also be governed by their own privacy notices.

Shopify

Our Store is hosted by Shopify. Shopify processes personal information to provide and improve its commerce services. For more information, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

AppLovin and Advertising Technologies

When AppLovin advertising services, pixels, scripts, cookies, or related integrations are enabled, AppLovin may collect or receive device, browser, network, identifier, shopping-interaction, attribution, and transaction-event information. This information may be used to deliver and measure advertising, perform attribution and analytics, improve advertising technology, and prevent fraud.

AppLovin may act as an independent controller of information it collects through its advertising services. For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

We do not intentionally provide AppLovin with sensitive personal information, protected health information, children’s data, government identifiers, financial-account credentials, precise geolocation, or custom parameters, events, or objects that contain such information.

Cookies, Pixels, Consent, and Privacy Choices

We and our providers may use cookies, pixels, scripts, local storage, and similar technologies to operate the Store, remember preferences, analyze use, prevent fraud, and support advertising.

Where applicable law requires consent, non-essential advertising technologies, including AppLovin integrations, will be enabled only after the required choice is obtained. Where a cookie banner or privacy-preferences control is provided, you may use it to accept, reject, or withdraw consent. Withdrawing consent does not affect processing that occurred before withdrawal.

We honor legally required privacy choices, including applicable sale, sharing, targeted-advertising, interest-based-advertising, consent-withdrawal, Global Privacy Control, and similar browser- or device-based signals. Some browsers also transmit a Do Not Track signal. We respond to such signals to the extent required by applicable law and the technologies in use. Required choices will be communicated to AppLovin and other advertising partners as applicable.

If a technical privacy control required for your jurisdiction is unavailable, contact us at help@serelly.com. An email request does not replace any technical opt-out mechanism that applicable law requires us to provide.

Marketing Communications

If you subscribe to marketing emails, you may unsubscribe using the link in a marketing message. We may continue sending non-promotional communications concerning an account, order, transaction, security matter, or customer-service request.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary according to the type of information and the applicable requirements.

International Processing

Shopify, fulfilment facilities, carriers, and other providers may process information in countries other than the country where you live, including Canada, China, and the United States. Where required, we use legally recognized safeguards for international transfers.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. Do not send payment-card numbers, passwords, or other sensitive credentials through ordinary email or the contact form.

Children and Sensitive Information

The Store is intended for a general audience and is not directed to children as defined by applicable law. We do not knowingly collect personal information from children for advertising purposes or use AppLovin in connection with children. Contact us if you believe a child has provided personal information.

Please do not provide sensitive personal information unless it is necessary for a legitimate request and we have asked for it through an appropriate channel.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; or to opt out of certain sale, sharing, profiling, or targeted advertising. You may submit a privacy request to help@serelly.com. We may need to verify your identity and will respond as required by applicable law.

You may also have the right to appeal a decision or complain to a local privacy or data-protection authority. We will not discriminate against you for exercising applicable privacy rights.

Third-Party Links

The Store may link to third-party websites or services. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.

Changes to This Policy

We may update this Policy to reflect changes in our practices, technologies, services, or legal obligations. We will post the revised version and update the date above.

Contact Us

For privacy questions or requests, contact 1001738626 ONTARIO LIMITED, operating as Serelly, at help@serelly.com or by mail at 123 Edward Street, Toronto, Ontario M5G 1E2, Canada.